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Seven views, one context

Architecture

Seven views. One context.

One model. Several living views.
One shared enterprise context.

TAOM connects process, organisation, knowledge and delivery in one digital twin. Every level is linked. Every change lives in all views.

Living views

Process viewBPMN live in Confluence. Navigate, understand, change.
Organisation viewOrg chart with roles, people and responsibilities.
Responsibility viewResponsibilities, approvals, deputies, escalations.
Knowledge viewConfluence chapters, elaborations, policies, evidence.
Delivery viewJira issues, tasks, tests, results.
AI viewAgents with roles, tasks and limits – the human decides.
Governance viewRules, controls, evidence and approvals.
01 PROCESS

Processes, activities, decisions, connections
Process
02 ORGANISATION

Organisational units, positions, people, hierarchies
Organisation
03 RESPONSIBILITY

Responsibilities, approvals, escalations, deputies
Responsibility
04 KNOWLEDGE

Confluence content, policies, standards, specifications
Knowledge
05 DELIVERY

Jira issues, tasks, tests, releases
Delivery
06 AI WORKFORCE

Agents, capabilities, tasks, approvals and limits
AI workforce
07 GOVERNANCE

Rules, controls, risks, audit and reporting
Governance
TAOM Digital TwinTwo-way synchronisation ↔

Changes in the editor take effect immediately in every view

Changes in Confluence or Jira flow back

Status, responsibilities and content stay current

Connected systems

Confluence

  • Diagram on the page
  • Chapters and elaborations
  • Status and attributes
  • Jump from step to chapter
Jira

  • Issues and tasks
  • Status and progress
  • Assignments
  • Flow back into the model
Further systems

  • SAP
  • Test management
  • Document storage
  • Directory and HR
One shared contextAll views. All levels. One digital twin. One company.
TransparencyEveryone sees what concerns them.
ResponsibilityNamed and traceable.
SpeedChanges take effect everywhere.
QualityConsistent and current.
AI in contextAgents know the organisation.

The process becomes the way you navigate your knowledge

The Confluence page holds not a picture of a diagram but the diagram itself – from the same file the editor writes. Click a step and you see its attributes; want to read on, and you jump to the matching chapter.

If someone changes something in the editor, it appears the next time you open the page. If someone is working on the model right now, that is stated above the diagram. Documentation that does not age.

The organisation is generated from the model

Not maintained beside it. Drawn – arrows become the hierarchy, boxes become positions – and linked to the areas of the process steps.

  • Area Network operationsORG-001
    • Lead Head of operationsORG-002
      • Position Service control centreORG-004
      • Position DispatchingORG-005
      • Position Field serviceORG-006
    • Control Quality & complianceORG-003
Typing an organisation into a form loses the essential part: who stands above whom, and who is merely consulted. A staff unit does not decide – it is consulted. That sits in the structure, not in a footnote.

Responsibility profile

Position and person together form a profile that says what this person may decide – and what they are attached to.

Anna Keller
Role
Global Process Owner
Task
Business accountability for order-to-cash
Decides on
Process changes, deviations from the global template
Deputy
Head of operations
Attached to
PROC-001PROC-014REQ-042AI process analyst

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